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Frequently Asked Questions About Our 24/7 Live Answering Service in Texas
If you're searching for a professional answering service in Dallas, Nacogdoches, or anywhere in Texas, you probably have questions about how it works, pricing, features, and reliability. Below are real questions business owners ask when considering Advanced Answering Solutions.
What does a 24/7 live answering service actually do?
A 24/7 live answering service ensures that every call to your business is answered by a trained Communications Specialist - not voicemail. We take messages, transfer urgent calls, dispatch on-call staff, schedule appointments, and follow your customized call instructions.
Whether you operate during standard business hours or around the clock, your customers will always reach a real person.
How can an answering service help my business grow?
Missed calls often mean missed revenue. A live answering service helps you:
- Capture more leads
- Improve customer satisfaction
- Provide after-hours support
- Reduce staff workload
- Maintain a professional image
Businesses in Dallas, Austin, Houston, Longview, Waco, Nacogdoches, and across Texas use answering services to ensure they never miss an opportunity.
Can I customize my answering service package?
Absolutely. We build your service around your business needs. You can choose features such as:
- Call forwarding and call patching
- Appointment scheduling
- Secure text messaging
- Voicemail services
- On-call dispatching
- Emergency call handling
Your Communications Specialists follow scripts and protocols tailored specifically to your company.
Do you provide answering services for medical offices?
Yes. We serve both medical and non-medical businesses. For healthcare providers, we offer HIPAA-compliant solutions and secure messaging to protect patient information.
Our team ensures patients reach the right on-call provider quickly and securely.
How much does a live answering service cost?
Pricing depends on your call volume, hours of coverage, and selected features. We create customized packages so you only pay for what you need.
You can request a free quote to receive a plan tailored to your business.
Can you answer calls after hours, on weekends, and holidays?
Yes. We operate 24 hours a day, 7 days a week, 365 days a year - including nights, weekends, and holidays. Your callers will always reach a live person.
What types of businesses use your answering service?
We work with a diverse range of industries, including:
- Medical facilities
- Roofing contractors
- Service-based businesses
- Government agencies
- Property management companies
- Small and mid-sized businesses
If you have a phone, we can answer it.
Will your operators sound like part of my company?
Yes. Our Communications Specialists are trained to follow your customized greeting, scripts, and call handling instructions so callers feel like they're speaking directly with your office.
How quickly can I set up service?
In most cases, we can set up your customized answering service quickly after your consultation. Our Account Specialists walk you through the onboarding process and help configure your call instructions.
Why choose Advanced Answering Solutions over other answering services?
- Serving Texas businesses since 1987
- 24/7 live operators - never voicemail
- Fully customizable service packages
- Medical and non-medical industry expertise
- Local presence with statewide coverage
- Dedicated Account Specialists
We combine experience, personalization, and reliability to help businesses across Texas stay connected.
