Advanced Answering Solutions ("Company," "we," "our," or "us") is a medical-based answering service committed to protecting the privacy, confidentiality, and security of information entrusted to us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when providing answering and communication services on behalf of healthcare providers.

In the course of providing services, we may collect or process:

• Personal Information: Name, phone number, email address, and other contact details.
• Protected Health Information (PHI): Information relating to an individual's health status, treatment, or payment, as provided by or on behalf of covered healthcare entities.
• Call and Message Information: Call recordings, voicemail messages, SMS content, timestamps, and routing data.
• Technical Information: System logs, IP addresses, and device identifiers used for security and operational integrity.

Information is used strictly to:

• Answer, route, and document calls and messages
• Relay communications to authorized healthcare personnel
• Support appointment requests, urgent notifications, and on-call services
• Maintain quality assurance, compliance, and security
• Satisfy legal, regulatory, and contractual obligations

Advanced Answering Solutions may send or receive SMS or other mobile communications as part of its answering services. Message frequency varies based on client needs. Standard message and data rates may apply.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell or rent personal information. Information may be disclosed only:

• To authorized healthcare providers or their designated personnel
• To vetted service providers under strict confidentiality and data protection agreements
• When required by law, subpoena, or regulatory authority
• To protect patient safety, system integrity, or legal rights

Advanced Answering Solutions acts as a Business Associate when applicable and complies with the Health Insurance Portability and Accountability Act (HIPAA). Administrative, technical, and physical safeguards are maintained to protect PHI. Business Associate Agreements (BAAs) are executed as required.

Data Security:
Access to sensitive information is restricted to authorized personnel. Security measures include access controls, monitoring, and secure data handling procedures designed to prevent unauthorized access or disclosure.

Data Retention:
Information is retained only as long as necessary to fulfill service obligations, comply with legal requirements, or as directed by healthcare clients.

We reserve the right to update this Privacy Policy. Changes will be posted with a revised effective date.

Advanced Answering Solutions
Attn: Kara Wilson, CEO/Owner
Business Address: 17304 Preston Rd Dallas Tx 75252
Phone: 972-562-6077
Email: service@advancedansweringsolutions.com